SHIPPING & RETURNS
All of our items are made-to-order, with the current lead time being 7-10 days. Shipping is currently available within Australia and internationally. Within Australia, shipping is sent via standard Australia Post. International customers have the choice of DHL Express or Australia Post Standard International with the cost being calculated at checkout.
Orders are processed Monday to Friday, excluding holidays. Once your order has shipped from Richard Paige, a confirmation will be sent to your email and the tracking info will be provided. Please allow up to 12 hours for the tracking number to update. If your order is taking longer than expected or is no longer in stock, we will notify you via email. Once the tracking number is sent to you, status is only available from the carrier; we are happy to help the best we can but we only have as much information as provided by carrier tracking. We will not be responsible for any unanticipated delays or for any items damaged or lost during transit since we have no control over their service. Any claims, therefore, should be filed with the respective carrier. Thank you for understanding!
International Orders: The customer will be responsible for all taxes, tariffs, and duties on international shipments. Richard Paige cannot refund any import fees on international returns, nor can we control any delays due to customs issues. International deliveries that are refused and returned to sender will incur a 10% restocking fee deducted from their refund. The original shipping cost will not be refunded.
Returns & Exchanges
Every product that leaves our workshop should exceed your expectations. We take immense pride in our craft, so if for some reason you are not happy with your order, we will do our best to make things right. If you have decided the merchandise is not for you, please follow the below return instructions within 14 days of the delivery confirmation date:
Please email us at firstname.lastname@example.org to request a return/exchange. The original invoice from your order must be included with the return. Please note: Only regular priced items may be refunded, unfortunately sale items, monogrammed items or custom orders cannot be refunded.
Merchandise must be in its original, unused condition. If there is any sign of use or wear, your return request will be rejected. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejections of your refund.
Customer will be responsible for paying your own shipping costs for returning the item. Shipping fees are not refundable under any circumstances (except when the item is defective).
When the merchandise is returned in its original, unused condition, we will refund the money in full minus shipping fee. Please allow 3-10 days for the refund to reflect in your account. Please note: If you haven’t received a refund after 10 days, please contact your credit card company or your bank as there is often some processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If you have requested an exchange, the time it may take for your exchanged product to reach you, may vary i.e. depending on where you live and if the item is/isn’t in stock at the time the exchange is requested. Please note: This excludes custom orders, as they are unique and therefore cannot be returned or exchanged unless for some reason the item is faulty and/or damaged (when the defect is clearly made by our company).
If you receive an item that is damaged, incorrect or defective, you must notify us via email within three days of receiving the product. We will email you a prepaid shipping label to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. Items damaged due to buyer's negligence or products with natural wear and tear will not be accepted.